Please take note of our policy.
Overview
At Kavvie’s Kreative Kollections, we take pride in providing you with unique, personalized, and high-quality items. Due to the customized nature of our products, we are unable to accept returns or offer refunds. This policy applies to all personalized items and digital download products.
Personalized Products
All items at Kavvie’s Kreative Kollections are made to order, especially for you, based on the details you provide. This includes but is not limited to, personalized keychains, balloons, gift sets, and custom designs. Once your order has been confirmed and processed, we cannot make changes, cancel, or issue refunds.
Digital Download Items
Due to the instant and customizable nature of our digital download products, refunds and returns are not available for these items. Please ensure that all details provided for the customization are accurate before finalizing your purchase.
Order Accuracy
To ensure customer satisfaction, we ask that you carefully review your personalization details (such as names, dates, and custom messages) before completing your purchase. If you have any questions or need assistance before placing an order, feel free to contact us.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receiving the item. We will review your case and work with you to find a suitable resolution, whether through a replacement or store credit.